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eG Agent is not communicating to eG Manager
1 Comment
- Check the manager connectivity using ICMP ping and telnet
- Check if there is a proxy between the eG agent and manager, if proxy exists make sure that the eG agent is configured to connect using the proxy
- Check the Nick name set for the agent and the component is configured with the same
- Check the error_log files for some basic clues, located under egurkha\agent\logs
If you still have issue, send the error_log file to eG helpdesk for more assistance.
Charlie Robinson
How to troubleshoot, if the Agent is not communicating to manager but able to validate the manager availability from browser? (Assuming manager/Agent configuration is fine)