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No email alerts sent from eG Manager

What are the troubleshooting steps when email alerts is not sent from the eG manager?

Best Answer

  • Check the error logs, and make sure there are no mail delivery failures/errors
  • Check the mail filter settings
  • Validate the mail server settings
  • Check for mail manager restarts
  • Check for mail manager frequency and the problem duration, if the problem duration is very shorter than the mail manager frequency it might not have been processed by the eG mail engine.
  • Check whether the mail server is enabled for mail redirection.


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Answer

  • Check the error logs, and make sure there are no mail delivery failures/errors
  • Check the mail filter settings
  • Validate the mail server settings
  • Check for mail manager restarts
  • Check for mail manager frequency and the problem duration, if the problem duration is very shorter than the mail manager frequency it might not have been processed by the eG mail engine.
  • Check whether the mail server is enabled for mail redirection.


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