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eG Innovations, Inc. Forums
General discussion
Answered
Helpdesk integration methods supported
D
Donald Hall
started a topic
over 9 years ago
What modes does eG support for Helpdesk integration?
Best Answer
A
Administrator
said
over 9 years ago
eG can use any the following to integrate with a ticketing system
Email
CLI
Web services
1 Comment
A
Administrator
said
over 9 years ago
Answer
eG can use any the following to integrate with a ticketing system
Email
CLI
Web services
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Donald Hall
What modes does eG support for Helpdesk integration?
Administrator
-
Finding eG Agent version
-
Delete and Acknowledge alarms
-
Updating nick names
-
Changing IP address of a monitored component
-
Changing IP address of remote agent and external agent
-
Inside view metrics are not collected by eG
-
Error 1067
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Agent stopped running
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eG agent auto-startup
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Remote agent connection issue
See all 77 topics