The eG agent is not able
to communicate with the eG manager. What could be the reason and how do I
resolve it?
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1 Comments
A
Administratorposted
over 10 years ago
Admin
Launch a web browser on the eG agent server, access the eG Manager's web console, and if the web page loads, use the same parameters you used in the web browser's(like hostname/ip:port).
If the web page does not load, try identify the cause -
- check the connectivity to the eG manager server using ping/telnet commands.
- talk to the network administrator, and make sure that firewall policies are not blocking communication
- Check the eG Agent error_log file for basic clue , it is located under the folder egurkha\agent\logs.
If you still not able to figure it. Send the log files to the eG Helpdesk for more assistance.
The eG agent is not able to communicate with the eG manager. What could be the reason and how do I resolve it?
0 Votes
1 Comments
Administrator posted over 10 years ago Admin
Launch a web browser on the eG agent server, access the eG Manager's web console, and if the web page loads, use the same parameters you used in the web browser's(like hostname/ip:port).
If the web page does not load, try identify the cause -
- check the connectivity to the eG manager server using ping/telnet commands.
- talk to the network administrator, and make sure that firewall policies are not blocking communication
- Check the eG Agent error_log file for basic clue , it is located under the folder egurkha\agent\logs.
If you still not able to figure it. Send the log files to the eG Helpdesk for more assistance.
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